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Frequently Asked Questions (FAQ) for TriCaster and Virtualsets.com.

If you have any questions after reviewing the FAQs below, please don't hesitate to contact us.
FAQ for NewTek TriCaster

Jump to TriCaster XD850 FAQ

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TriCaster XD850 FAQ:

Collapse all TCXD850 FAQ   |   Expand all TCXD850 FAQ
What is TriCaster TCXD850?
NewTek TriCaster TCXD850 is the latest model in the TriCaster family of portable live production products. It provides anyone wanting to produce network-style productions and streams with an end-to-end HD 1080i video pipeline, including effects, keying and virtual sets. This HD portable live production appliance allows you to create, broadcast, stream and project HD video with the flexibility of one-person or small team operation.


Why do I need TriCaster TCXD850?
NewTek TriCaster TCXD850 represents a breakthrough in portable live production, allowing you to more successfully engage audiences, deliver messages and events, build brands and create new revenue streams. You can now produce network-quality HD or SD output, access unprecedented effects and layering capabilities, and take advantage of the most powerful virtual set technology available.

TriCaster is used by sports organizations, broadcasters, schools, government agencies and others to provide a new level of extended programming and content to their audiences.


What does the system include?
TriCaster TCXD850 includes a 22-channel switcher that allows you to connect up to eight cameras and provides HD network-style virtual sets, HD titling, dual HD DDRs, audio mixing, HD editing, full HD streaming and more. TriCaster TXCD850 supports recording, broadcasting and streaming of full HD 16:9 or 4:3 productions.

You can connect both HD and SD cameras for your production with simultaneous HD and SD video output. Cameras can be HD-SDI, HD Component, SD-SDI, SD component, Y/C or composite analog inputs, with support for four channels of analog or AES audio per camera. Each camera also offers SDI embedded audio in either HD or SD production.

TriCaster TCXD850 one-button live stream option delivers full HD live streams, including superior quality 720p, the highest resolution output in the industry. The system supports Adobe. Flash. or Windows Media. in either push or pull. TriCaster TCXD850 will also simultaneously live stream your production while recording to the internal hard drive in full 1080i HD. In addition, your live stream is also preserved as a Flash stream file.

The integrated dual DDRs allow automatic insertion of clips in a wide variety of formats, as well as scrolls, crawls and motion graphics. The workflow is stream-lined with the addition of playlists right next to the DDRs. You can create as many playlists as needed for the show, simply clicking on a playlist instantly loads those clips. This essentially provides an unlimited number of custom lists at any time.

TriCaster TCXD850 provides fully-fielded preview monitors for all inputs, clips, network inputs and titles, allowing you to keep an eye on every production element. An optional second bridge monitor allows you to send all monitors and scopes to a second DVI or HDMI monitor, which creates a larger workspace. Two NewTek iVGA. network inputs provide connection to an unlimited number of external displays (Mac and PC).


Are Virtualsets.com's virtual set designs compatible with the TCXD850?
Yes. Virtualsets.com's virtual set designs are fully compatible with the TCXD850 LiveSet format. Our multi-camera virtual set designs feature multiple virtual monitors, live reflections, and the ability to perform live zooms.


What makes TriCaster TCXD850 so different?
TriCaster represents an innovative breakthrough in portable live video production and live web streaming. TriCaster leverages NewTek.s latest technology, making it possible for producers to have a tool that is mobile, affordable and easy-to-use by one operator or a small team.


How does TriCaster TCXD850 compare to other TriCaster models?
Here is a comparison chart of the entire TriCaster family, from the TriCaster TC100 to the TriCaster XD850.


Is TriCaster TCXD850 native HD?
Yes. In TriCaster TCXD850, NewTek has designed a revolutionary new switcher engine that fully supports:
  • all fielding formats
  • all aspect ratios
  • all frame-rates
  • all color spaces.

This means that TriCaster TCXD850 allows SD and HD video signals to be used with no destructive operations of any kind before they are transformed into the output format. This results in far higher image quality. TriCaster TCXD850 switcher natively mixes images from any formats out of:

  • YCbCr 4:2:2
  • YCbCrA 4:4:4:4
  • YCbCr 4:2:2 plus Alpha
  • RGBA
  • YCbCr 4:2:0
The final switcher output is YCbCrA 4:4:4:4 floating-point, which ensures that TriCaster TCXD850 is doing all image composition in the same color space as the output and therefore preserves out-of-range colors, such as super black, super white and out-of-range chroma.


Can I stream in HD?
TriCaster TCXD850 is an industry leader in providing HD streaming capabilities, delivering the maximum resolution available in the industry of 720p.


What sources does TriCaster TCXD850 support?
You can seamlessly use any of the following sources in your live production:
  • HD SDI and HD component
  • SD SDI and component, Y/C over BNC and composite
  • Video roll ins
  • Full screen text
  • Titles over live cameras with custom motions in and out
  • PowerPoint. or any other PC or Mac screen sent across the local network
  • Talent keyed within live virtual sets
  • Eight Virtual Inputs, each similar to an advanced Mix/Effects bus capable of overlay, positioning, scaling, rotation and cropping.


Is TriCaster TCXD850 multi-standard?
Yes. There is an NTSC version and an International version that supports NTSC, NTSC-J and PAL formats. The International version cannot be purchased online. Please contact us for pricing for the International TCXD850.


Is TriCaster TCXD850 mobile?
Yes. TriCaster TCXD850 is a 4U Rack Mount unit that is 43 lbs and is just 19. deep x 7.25. high x 21.5. wide.


Is there a controller surface?
Yes. LiveControl. LC-11 is compatible with TriCaster TCXD850 and employs the joystick controls to position, zoom and rotate virtual sources and LiveSets.
LC-11 LiveControl for TriCaster XD850


What is the TriCaster TCXD850 storage capacity?
There is capacity for more than 18 hours storage for HD video, and about 30 hours of SD video. Additionally, there are 3 Trayless SATA II Removable Drive Bays for easy archiving and retrieval of HD content.


Can I import Skype or webcam video into my production?
Yes, you can run NewTek iVGA. on a network-connected laptop and send that image to TriCaster across the network for remote interviews, and capitalizing on TriCaster double-box LiveSet. display.


What are the live recording file specifications?
TriCaster TCXD850 writes I-Frame only MPEG-2 files at approximately 100mbps in HD, and 50mbps in SD. It supports .standard. profile MPEG-2 which is 4:2:0 encoding and is widely compatible and .high. profile that has 4:2:2 encoding but lesser compatibility.


What are the supported resolutions and frame rates?
  • NTSC: 1080i 59.94Hz, 720p 59.94Hz, 480i 59.94Hz
  • Multi-Standard adds: 1080i 50Hz, 720p 50Hz, 576i 50Hz


What is the audio/video format?
Video is compressed using MPEG-2, constant quality, 100Mb, I-Frame only. Four channels of audio are sampled at 96 kHz, using 32-Bit Floating Point precision


What are the supported video formats?
The system supports*: dnxhd, dv, dif, flv, h261, h263, h264, m4v, mkv, mjpeg, mjpg, mov, mp4, m4a, 3pg, 3g2, mpeg, mpg, m2p, ts, m2t, m2ts, mxf, asf, wmv, avi

* Please note: Different applications write files in widely different ways and it is hard to ensure absolute compatibility with every possible file type variant. As a 64-bit application, TriCaster TCXD300 support for QuickTime (MOV) files is limited to codecs that can be decoded natively until Apple releases a 64-bit version of QuickTime.


What are the supported Audio formats?
Support for audio formats include: wav, mp3, aiff, wma


What are the supported still image formats?
Almost all image formats are supported including: BMP Dr. Halo CUT, DDS, EXR, Raw Fax G3, GIF, HDR, ICO, IFF, JNG, JPEG, JIF, JPEG-2000, JPEG-2000, KOALA, Kodak PhotoCD MNG, PCX, PBM, PGM, PPM, PFM, PNG, Macintosh PICT, Photoshop PSD, RAW camera, Sun RAS, SGI, TARGA, TIFF, WBMP XBM, XPM


Is there genlock in?
Yes. NewTek recommends that TriCaster TCXD850 and all inputs are genlocked to the same reference signal. As TCXD850 is HD native, there is full support for both tri-level and regular sync sources.


Is SpeedEDIT. compatible with TriCaster TCXD850?
Yes, TriCaster TCXD850 gives you an HD video editor based on NewTek SpeedEDIT technology for full-featured pre-production and post production.


What are the available TriCaster XD850 accessories?
There are several accessories already:
  • LiveControl. LC-11 hardware switching surface
    LC-11 LiveControl for TriCaster XD850
  • TimeWarp. provides a hardware surface for another operator to control slow motion replays
    TimeWarp for TriCaster XD850
  • LiveText. 2 will provide HD titles from a network-connected laptop.

It is NewTek.s plan to create an entirely new family of TriCaster TCXD850 compatible accessories and add-ons in the future. Please contact us if you have any suggested TriCaster accessories. We'll forward them to the development team.



TriCaster XD300 FAQ:

Collapse all TCXD300 FAQ   |   Expand all TCXD300 FAQ
What is TriCaster. TCXD300?
NewTek TriCaster TCXD300 is the first model in the TriCaster family of portable live production products to offer high definition support. It provides anyone wanting to produce network-style productions and streams with an end-to-end HD 1080i video pipeline, including effects, keying and virtual sets. This HD portable live production appliance allows you to create, broadcast, stream and project HD video with the flexibility of one-person or small team operation. TriCaster TCXD300 weighs only 20-pounds, and is small enough to fit in a backpack.


Why do I need TriCaster TCXD300?
NewTek TriCaster TCXD300 represents a breakthrough in portable live production, allowing you to more successfully engage audiences, deliver messages and events, build brands and create new revenue streams. You can now produce network-quality HD or SD output, access unprecedented effects and layering capabilities, and take advantage of the most powerful virtual set technology available.

TriCaster is used by sports organizations, broadcasters, schools, government agencies and others to provide a new level of extended programming and content to their audiences.


What does the system include?
TriCaster TCXD300 includes a multi-channel switcher that allows you to connect up to three cameras and provides HD network-style virtual sets, HD titling, HD digital disk recording, audio mixing, HD editing, full HD streaming and more. TriCaster TXCD300 supports recording, broadcasting and streaming of full HD 16:9 or 4:3 productions.

You can input both HD and SD cameras for your production with simultaneous HD and SD video output. Cameras can be HD-SDI, HD Component, SD-SDI, SD component, Y/C or composite analog inputs, with support for four channels of analog or AES audio per camera. Each camera also offers SDI embedded audio in either HD or SD production.

TriCaster TCXD300 one-button live stream option delivers full HD live streams, including superior quality 720p, the highest resolution output in the industry. The system supports Adobe. Flash. or Windows Media. in either push or pull. TriCaster TCXD300 will also simultaneously live stream your production while recording to the internal hard drive in full 1080i HD. In addition, your live stream is also preserved as a Flash stream file.

The integrated DDR allows automatic insertion of clips in a wide variety of formats, as well as scrolls, crawls and motion graphics. The workflow is streamlined with the addition of playlists right next to the DDR. You can create as many playlists as needed for the show, simply clicking on a playlist instantly loads those clips. This essentially provides an unlimited number of custom lists at any time.

ISO modes for all three cameras, clips, network inputs and titles allow you to keep an eye on upcoming production elements. An optional second bridge monitor allows you to send all monitors and scopes to a second DVI or HDMI monitor, which creates a larger workspace. NewTek iVGA. network provides import of an unlimited number of displays (Macs and PCs).


Are Virtualsets.com's virtual set designs compatible with the TCXD300?
Yes. Virtualsets.com's virtual set designs are fully compatible with the TCXD300 LiveSet format. Our multi-camera virtual set designs feature multiple virtual monitors, live reflections, and the ability to perform live zooms.


How does TriCaster TCXD300 compare to other TriCaster models?
Here is a comparison chart of the entire TriCaster family, from the TriCaster TC100 to the TriCaster XD850.


Is TriCaster TCXD300 native HD?
Yes. In TriCaster TCXD300, NewTek has designed a revolutionary new switcher engine that fully supports:
  • all fielding formats
  • all aspect ratios
  • all frame-rates
  • all color spaces

This means that TriCaster TCXD300 allows HD and SD video signals to be used with no destructive operations of any kind before they are transformed into the output format. This results in far higher image quality. TriCaster TCXD300 switcher natively mixes images from any formats out of:

  • YCbCr 4:2:2
  • YCbCrA 4:4:4:4
  • YCbCr 4:2:2 plus Alpha
  • RGBA
  • YCbCr 4:2:0

The final switcher output is YCbCrA 4:4:4:4 floating-point, which ensures that TriCaster TCXD300 is doing all image composition in the same color space as the output and therefore preserves out-of-range colors, such as super black, super white and out-of-range chroma.


Can I stream in HD resolutions higher than 720p?
TriCaster TCXD300 is an industry leader in providing HD streaming capabilities. While TriCaster TCXD300 supports full 1080i HD video recording and distribution, for streaming the system delivers the maximum resolution available in the industry of 720p.


What sources does TriCaster TCXD300 support?
You can seamlessly use any of the following sources in your live production:
  • HD SDI and HD component
  • SD SDI and component, Y/C over BNC and composite
  • Video roll ins
  • Full screen text
  • Titles over live cameras with custom motions in and out
  • PowerPoint. or any other PC or Mac screen sent across the local network
  • Talent keyed within live virtual sets
  • Five Virtual Input functions, each similar to advanced mix/effects bus with positioning and overlay capabilities


Is TriCaster TCXD300 multi-standard?
Yes. There is an NTSC version and an International version that supports NTSC, NTSC-J and PAL formats. The International version cannot be ordered online. Please contact us for pricing for the International TCXD850.


Is TriCaster TCXD300 portable?
Yes. TriCaster TCXD300 weighs 20 lbs and is only 17.5. deep, by 8.5. high and 10.4. wide . small enough to fit in a backpack or in carryon luggage.


Is there a controller surface?
Yes. LiveControl. LC-11 is compatible with TriCaster TCXD300 and employs the joystick controls to position, zoom and rotate virtual sources and LiveSets.
LC-11 LiveControl for TriCaster XD850
What is the TriCaster TCXD300 storage capacity?
There is capacity for approximately 18 hours storage for 1080i HD video, and about 30 hours of SD video.


Can I import Skype or webcam video into my production?
Yes, you can run NewTek iVGA. on a network-connected laptop and send that image to TriCaster across the network for remote interviews, capitalizing on TriCaster double-box LiveSet. display.


What are the live recording file specifications?
TriCaster TCXD300 writes I-Frame only MPEG-2 files at approximately 100mbps in HD, and 50mbps in SD. It supports .standard. profile MPEG-2 which is 4:2:0 encoding and is widely compatible and .high. profile that has 4:2:2 encoding but lesser compatibility.


What are the supported resolutions and frame rates?
  • NTSC: 1080i 59.94Hz, 720p 59.94Hz, 480i 59.94Hz
  • Multi-Standard adds: 1080i 50Hz, 720p 50Hz, 576i 50Hz


What is the audio/video format?
Video is compressed using MPEG-2, constant quality, 100Mb, I-Frame only. Audio is sampled at 48 kHz with, 24-bit precision.


What are the supported video formats?
The system supports*: dnxhd, dv, dif, flv, h261, h263, h264, m4v, mkv, mjpeg, mjpg, mov, mp4, m4a, 3pg, 3g2, mpeg, mpg, m2p, ts, m2t, m2ts, mxf, asf, wmv, avi.

* Please note: Different applications write files in widely different ways and it is hard to ensure absolute compatibility with every possible file type variant. As a 64-bit application, TriCaster TCXD300 support for QuickTime (MOV) files is limited to codecs that can be decoded natively until Apple releases a 64-bit version of QuickTime.


What are the supported Audio formats?
Support for audio formats include: wav, mp3, aiff, wma


What are the supported still image formats?
Almost all image formats are supported including: BMP Dr. Halo CUT, DDS, EXR, Raw Fax G3, GIF, HDR, ICO, IFF, JNG, JPEG, JIF, JPEG-2000, JPEG-2000, KOALA, Kodak PhotoCD MNG, PCX, PBM, PGM, PPM, PFM, PNG, Macintosh PICT, Photoshop PSD, RAW camera, Sun RAS, SGI, TARGA, TIFF, WBMP XBM, XPM.


Is there genlock in?
Yes. NewTek recommends that TriCaster TCXD300 and all inputs are genlocked to the same reference signal. As the system is HD native, there is full support for both tri-level and regular sync sources.


Is SpeedEDIT. compatible with TriCaster TCXD300?
Yes, TriCaster TCXD300 includes an HD editor based on NewTek SpeedEDIT technology for full-featured pre-production and post production.


Do the current TriCaster accessories work with the TriCaster TCXD300?
The TriCaster TCXD300 is based on an entirely new real-time architecture; therefore some TriCaster add-ons are not compatible. There are a few exceptions: the LiveControl LC-11 hardware surface is compatible with TriCaster TCXD300, as is LiveText 2.

There are several accessories already:

  • LiveControl. LC-11 hardware switching surface
    LC-11 LiveControl for TriCaster XD850
  • LiveText. 2 remote titling software
    LiveText for TriCaster and VT[5]

It is NewTek.s plan to create an entirely new family of TriCaster XD-series compatible accessories and add-ons in the future. Please contact us if you have any suggestions for TriCaster accessories. We'll forward them to the development team.



Virtualsets.com FAQ:

Collapse all Virtualsets.com FAQ   |   Expand all Virtualsets.com FAQ
What is Virtualsets.com?
Virtualsets.com is a company that is focused solely on virtual set design and compatible equipment. We regularly work with the full range of clients. Everything from major networks, to corporate video, to government and education, to small independent producers.

Our virtual set designs are compatible with everything from the high-end systems that are $150,000+, to the full line of TriCasters, to post-production solutions (Final Cut Pro, Avid, After Effects, Premiere, etc).


Will you beat others' prices for NewTek equipment and accessories?
Yes! We aim to have the lowest prices, but sometimes a competitor's lower price slips under our radar. We can match or beat any competitor's pricing. Simply contact us with the competitor's price. We should able to tell you immediately whether we can beat it.


What are your shipping rates?
We offer FREE ground shipping to the USA and Canada. If you need expedited shipping, we can do that, too. Because the size and weight of our products varies widely, please contact us to get an expedited shipping quote to your exact address. We typically ship via FedEx.


I need my purchase tomorrow. Can you ship today?
Very often, we have the product you want in stock and can ship it immediately. If you have a very urgent need, please contact us to confirm that we will be able to ship immediately.

Driving to the airport (typically the latest drop-off time available) to get a item out the same day (when we've already missed the FedEx pickup) is a regular occurance for us. We are here to help you in any way possible.


Do you offer educational or government discounts?
Yes! For most products, we have discounted education or government prices. Please contact us for a quote.

Similar to our commercial pricing, we aim to have the lowest prices, but sometimes a competitor's lower price slips under our radar. We can match or beat any competitor's pricing. Simply contact us with the competitor's price. We should able to tell you immediately whether we can beat it.


Do you rent TriCasters?
Yes! We have both standard definition and high definition TriCasters for rent. We require a substantial deposit and a confirmed certificate of insurance, among other documents. Please contact us for more information.


Do you license your existing virtual set designs?
Yes! Most all of our virtual set designs are available for licensing (exceptions are the Fox Sports Network designs).

We re-brand the sets with your logos, graphics, and colors. Our goal is to re-brand the designs such that your viewers will believe that was designed custom for you.

At this point, we do not license generic, un-branded virtual set designs.


What are the details of your promotion when purchasing a TriCaster XD850 or TCXD300 from Virtualsets.com?
When you purchase a TriCaster XD300 or XD850 (or upgrade to a TCXD300 or TCXD850) from us, we offer an exclusive benefit. We will include a custom re-branded virtual set design with your purchase!

Simply select from our portfolio of highly-realistic virtual set designs. You will then have a custom-branded virtual set design that will be unique for your use with your new TriCaster XD850 or XD300.

All designs in the Virtualsets.com Portfolio are available as potential selections, except the Fox Sports Network designs.

All designs within this promotion must be re-branded with either your client or your company logo. We are unable to deliver a generic, un-branded design with this promotion.

You are welcome to wait up to six months from delivery of your TriCaster to select your re-branded virtual set design.

The virtual set design is licensed specifically for the TriCaster unit you are ordering and cannot be transferred or sold to any other party.

Contact us if you have any further questions about this promotion.


I want to upgrade my TriCaster or VT with the Trade Up program. How?
1. Purchase the upgrade from Virtualsets.com. E-mail serial number of the product being returned to Virtualsets.com.

2. Virtualsets.com confirms that customer has a registered TriCaster or VT unit that is eligible for the TriCaster Trade Up program.

3. Virtualsets.com processes order and issues an RMA# and the address to ship the eligible system.

Registered customer must back up all needed content before returning unit. DATA WILL NOT BE SAVED OR RETURNED TO CUSTOMER!!!

Customer then packages the unit carefully and makes sure unit has proper padding and is secure. Item MUST be returned via FedEx or UPS. Insurance for the value of the unit is very strongly recommended. Products not received in working order do not qualify for the TriCaster Trade Up program.

4. Trade Up unit arrives at return department and is verified to be in working order and confirmed to the same serial number that was provided in step 1.

5. New TriCaster is registered and shipped to the registered user. Shipping expense for the new TriCaster is covered by Virtualsets.com.

6. Registered customer is thrilled with their new TriCaster and happy that Virtualsets.com was so easy to work with on the TriCaster Trade Up!

Please contact us if you have any questions.


Do I have to place my order on the web site?
No! You are welcome to contact us to place your order over the phone.


Do you accept check or wire transfers?
Yes! Please contact us for more information about cash, check, and wire transfer payments.


Do you bid on educational or government RFQs?
Yes! Please contact us with the information. We'll be happy to provide you with a competitive quote.


Can you sell to the US government? Are you registered with CCR?
Yes! We regularly sell equipment and services to the government. We have DUNS, ORCA, and CCR numbers and registration.


Do you provide on-site training and installation?
Absolutely! Please contact us for details.



NOTE: Specifications, equipment, and offers are subject to change without notice.


Have a question, but didn't find the answer here?  No problem! Please contact us, we'll be happy to help.

We also welcome you to ask us questions about what you see on this web site. We'll be happy to discuss your future projects with you.  Simply contact us to receive more information.

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